One Cuernavaca Hotel

The rooms were clean, and the continental breakfast was a great start to our days. We enjoyed visiting local attractions and found the taxi service to be efficient and always ready. The staff was super friendly and helpful.

Excellent place with free wi-fi, outdoor swimming pool, and helpful 24-hour reception. I remember my first stay when staff assisted me with my bags. I recommend trying the delicious breakfast. I'm coming back for a romantic escape.

The staff was knowledgeable and really helpful and solved our problems immediately. The location of the hotel was excellent - a 10-15 minute walking distance from Galerias Cuernavaca Mall. This property was in a nice area just off very modern shopping mall with great dinner options, and the center of Cuernavaca a city which offers a "million " beautiful things to do.

I stayed 1 night and greatly enjoyed the magnificent and particularly good location in the middle of jackson. The free parking was onsite, efficient service...

Although the room was clean, the thin walls made it hard to avoid disturbances from neighboring rooms. The breakfast was a standout feature, keeping us fueled for the day.

The breakfast was very good with a good variety.

Unfortunately, my experience started poorly due to the noise from the nearby highway. The first room I was given was very loud, difficult to get a good night's sleep. After requesting a room change, things improved, but I found the mattresses to be quite firm, which may not suit everyone's comfort preferences.

Just a great fit for a weekend respite in Cuernavaca with good price value. The infrastructure is brand new, making the stay comfortable. Request a room away from the highway for a quieter experience.

comfortable stay but some minor room issues

The breakfast was great with a variety of delicious options. The constant availability of water and coffee. The receptionist greeted us warmly and provided helpful local tips. The view from the room was good, showcasing the city's beauty perfectly.

The breakfast included has a great variety of platters. Insonorization is weak, so noise comes in.

The breakfast offered a good variety. The receptionist was friendly and provided valuable local tips. Issues arose with room assignments, leading to last-minute changes that were poorly explained. Despite the clean room, the thin walls allowed for disturbances from neighboring guests, detracting from the overall experience.

The breakfast was very good, with plenty of options to choose from. Nice to have water and coffee available all the time. The common areas and rooms were very clean and well-maintained.

strongly recommend

Enjoyed the free Wi-Fi and 24-hour reception. Lacking in luggage storage options.

The breakfast offered a delicious variety, including oatmeal. Water and coffee were available at all times, a nice touch. The experience was marred by last-minute room changes that were poorly explained and the lack of responsiveness from staff, both online and in person. It's disappointing to see such disorganization from a hotel chain I previously admired, especially considering the price point.

Comfortable Stay with Room for Improvement

Although we faced initial noise issues from the highway, a prompt room change was great. If you prefer a firm mattress, you'll enjoy the beds, but consider asking for a king if you're sharing. The breakfast selections were a good treat!

The place was super clean and featured refreshing water and coffee at all hours. I appreciated the helpful receptionist.

But let me tell you, the beds were creakier than a haunted house! I thought I'd booked a hotel, not a sound effects lab!